RETURN POLICY

Can I return my order?

Yes, you can. If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt. For the return to be accepted, the order must meet all of the following conditions:

1. The order must still contain all original parts and components, and the packaging must be exactly as received.

2. Normal handling of the product is evident. Damages resulting from careless handling are excluded.

3. Products for which hygiene is important must be properly cleaned before initiating the return process.

4. Any product defects must be reported immediately upon receipt.

5. We reserve the right to charge the customer for the return shipping costs.

6. The return will be processed within 7 business days. If the conditions are met, the return will be officially acknowledged within this period.

Note: We reserve the right to refuse returned items if we suspect they have been used or damaged by the customer.

HOW TO RETURN YOUR ORDER

If your order meets the conditions above, follow the steps below to initiate the return process:

1. Email: Send an email to info@oceaclothing.com with the subject line 'Return Request'.

2. Information: Ensure your email includes the following details: order number, reason for the return request, a photo of the product (in case of damage), your first and last name, and your full address.

3. Wait: We will contact you and provide the correct return shipping address. Do not send the product back to the original sender — wait for the return address we will provide.

4. Shipping: The customer is responsible for the return shipping costs of sending the product back to our central warehouse in Asia.

NEVER send the return back to the sender — always wait for the specific return address we provide.

A. CANCELLATION CONDITIONS — RIGHT OF WITHDRAWAL

The consumer has the right of withdrawal according to the following provisions, provided the consumer is a natural person concluding a legal transaction for purposes that are not predominantly related to their commercial or professional activity.

Cancellation Period

• Timeframe: 14 DAYS starting from the day the customer, or a third party indicated by the customer, receives the final products.

Because we operate with a fully automated system, orders are processed immediately after being placed. Therefore, it is not possible to interrupt the shipping process before delivery. A refund cannot be issued upon receipt of the products unless the items are actively returned to us.

To exercise your right of withdrawal, you must inform us (Ocea Clothing) of your decision to withdraw from this contract through a clear statement (e.g., via email). The withdrawal process is completed only once we receive the returned products. The costs of returning the goods are borne entirely by the buyer.

Orders in Transit

Since our products are shipped from Asia, longer transit times may occur, which are beyond our control. If the products are already in transit, cancellation is not possible. Please wait until you receive the products and then initiate the return process. You may, however, notify us in advance of your intention to cancel.

To ensure the fastest possible processing of your return, we kindly ask that you send us a shipping confirmation or tracking number as soon as the product has been dispatched.

Consequences of Withdrawal

What we refund:

• All initial payments received for the items.

• Refunds will be processed within a maximum of 14 days.

• Refunds are issued using the original payment method.

What we DO NOT refund:

• Return shipping costs.

• Additional delivery costs (e.g., if you chose a more expensive shipping method instead of standard delivery).

• Any damages caused by improper handling.

The refund will only be processed after the returned products have been received and verified by our team.

ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.